Refund policy

We offer a 30-day return policy.

You may request a return within 30 days of receiving your order.

Return Eligibility

To be eligible for a return, the product should be in the same condition in which it was received and should not show signs of use beyond what is reasonably necessary to inspect the item.

Where possible, the product should also be returned with its original packaging.

Proof of purchase or your order number may be required.

How to Start a Return

To request a return, contact us at:

swinglockpro@gmail.com

Please include:

Your order number
The reason for the return
Photos, if the item is damaged, defective, or incorrect

Do not send your product back before contacting us.

Once your return request has been reviewed and approved, we will provide the appropriate return address and instructions.

Items returned without prior authorization may not be accepted.

Return Shipping Costs

For returns caused by a change of mind, ordering the wrong item, or another reason not caused by a defective or incorrect product, the customer is responsible for the cost of return shipping.

Return shipping costs are non-refundable.

If your order is defective, damaged, or incorrect, please contact us and we will provide an appropriate resolution at no additional cost to you.

Damaged, Defective or Incorrect Items

Please inspect your order after delivery.

If your item arrives damaged, defective, or incorrect, contact us as soon as possible at swinglockpro@gmail.com with your order number and photos showing the issue.

Depending on the circumstances, we may provide a replacement, refund, or another appropriate resolution.

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued automatically to your original payment method within 10 business days.

Please note that your bank or card provider may require additional time to process and display the refund.

If more than 15 business days have passed since your refund was approved, contact us at swinglockpro@gmail.com.

Exchanges

If you would like a different product, the fastest option is normally to return the original item and place a new order after the return has been approved.

European Union Right of Withdrawal

If your order is delivered within the European Union, you generally have the right to withdraw from an online purchase within 14 days of receiving the goods, without providing a reason, subject to applicable consumer protection law.

Unless the product is defective, damaged, or incorrect, the customer is responsible for the direct cost of returning the goods, provided this information was made available before purchase.

You may inspect the product as reasonably necessary to establish its nature, characteristics, and functioning. You may be responsible for any diminished value caused by handling beyond what is reasonably necessary for that purpose.

Non-Returnable Items

Certain items may not be eligible for return where permitted by applicable law, including:

Gift cards
Personalized or custom-made products
Digital products after access or download has begun, where the customer has expressly agreed to immediate performance and acknowledged the loss of any applicable withdrawal right

If you are unsure whether your item is eligible for return, contact us before sending it back.